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Frequently Asked Questions for kindergeschirr villeroy und boch Villeroy & Boch Disney Frozen Kindergeschirr-Set, 3-teilig

How can I check whether a seller-provided guarantee applies to the purchase?

Check what remedy is described instead of assuming it always means a refund. A seller's promise should be read according to its stated scope rather than another buyer's interpretation.

How can I request another review of an unresolved support issue?

Use the existing case reference when asking for further review. Check whether the previous response requested an action you have not completed.

What should I review before closing an account that contains purchase records?

Save the purchase records you will need for later reference. Do not share account credentials as an alternative to proper closure.